At Asian Bridal Shop, we are passionate about helping you look and feel extraordinary. Based in the United Kingdom, we specialise in exclusive handmade Indian and Pakistani bridal jewellery sets, along with exclusive one-of-a-kind (1 of 1) wedding and special occasion clothing.
If you have any questions regarding your order, please contact us at asianbridaljewellery@gmail.com.
Delivery Information
We aim to dispatch all orders as quickly as possible to ensure your items arrive safely and on time.
Delivery Service
- Royal Mail Tracked 48
- Estimated Delivery: 2–3 working days
- Delivery Cost: £3.99
Order Processing
- Orders are processed within 1 working day of being placed.
- Once your order has been dispatched, you will receive a tracking number and delivery updates via email.
- Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as Royal Mail delays.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
- Orders may be cancelled within 1 hour of being placed for a full refund.
- After this time, your order may already have been processed and prepared for dispatch.
- If a cancellation request is received after your order has been processed or dispatched, an administration fee may be deducted from your refund to cover handling and processing costs, where permitted by law.
- Once an order has been dispatched, it cannot be cancelled before delivery and must instead be handled in accordance with our Returns Policy and your statutory rights.
Returns Policy
We hope you love your purchase. However, if you wish to return an item, please read the following conditions carefully.
Return Period
- If you wish to cancel your order and return your jewellery set, you must notify us within 14 days of the day after you receive your order.
- Please contact us before sending any jewellery back so that we can provide you with the correct return instructions.
- Once you have notified us that you wish to cancel, the jewellery must be returned within the applicable return period.
Return Conditions
To be eligible for a change-of-mind refund:
- The jewellery must be returned in its original condition.
- The jewellery must be returned in its original packaging.
- The security seal must remain intact and unbroken.
- The jewellery must not have been opened or worn.
- The return parcel must be securely packaged to prevent damage during transit.
- Customers are responsible for the cost of returning the item, unless otherwise required by law.
- Returns should be sent using Royal Mail Tracked 48, which is the same delivery service used to send the product to the customer.
- The tracking number must be provided to us as soon as the jewellery has been returned.
Security Seal & Hygiene Requirements
Our jewellery sets are supplied with a security seal to protect the jewellery and ensure that it has not been opened or worn.
For hygiene reasons, where jewellery has been supplied sealed and the security seal has been broken after delivery, the statutory cancellation right does not apply to the jewellery once it has become unsealed.
- The security seal must remain intact and unbroken for a change-of-mind return to be accepted.
- If the security seal has been broken, removed, damaged or tampered with, the jewellery will not be eligible for a change-of-mind return for hygiene reasons.
- If the jewellery has been opened or worn, it cannot be returned for a change-of-mind refund for hygiene reasons.
This does not affect your statutory rights where the jewellery is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.
Security Tags
The security seal is an important part of our hygiene and returns process.
If the security seal has been:
- Removed
- Tampered with
- Broken
- Damaged
the jewellery will not be eligible for a change-of-mind return for hygiene reasons.
This does not affect your statutory rights where the jewellery is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.
Return Delivery
Please contact us before returning your jewellery so that we can provide you with the correct return instructions.
Where a return is accepted, the jewellery should be returned using Royal Mail Tracked 48, which is the same delivery service used to send the product to you.
- The jewellery must be returned in its original packaging.
- The security seal must remain intact and unbroken for a change-of-mind return.
- The jewellery must be securely packaged to prevent damage during transit.
- The tracking number must be provided to us as soon as the jewellery has been returned.
- Customers are responsible for any loss or damage caused by inadequate packaging or damage occurring while the jewellery is being returned.
Inspection of Returns
Once your returned jewellery has been received, we will inspect it to ensure that it meets the applicable return conditions.
We aim to complete our inspection and confirm whether the refund has been approved within 3–5 working days of receiving the returned jewellery.
You will be notified of the outcome by email.
If the return does not meet the applicable return conditions, the refund may be rejected where permitted by law.
Any damage to the jewellery caused by inadequate packaging or occurring during the return journey may be the customer's responsibility.
Refunds
Once your return has been received and inspected:
- We aim to issue or reject the refund within 3–5 working days of receiving the returned jewellery.
- You will receive confirmation of the outcome by email.
- If approved, your refund will be issued to the same payment method used for the original purchase.
- Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.
- Refunds will be processed in accordance with your statutory rights and applicable consumer law.
Faulty, Damaged or Incorrect Items
Our Returns Policy for change-of-mind returns does not affect your statutory rights.
If you believe that your jewellery is faulty, damaged, not as described or incorrect, please contact us as soon as possible at asianbridaljewellery@gmail.com and provide details of the issue.
Where appropriate, we may ask you to provide photographs or other information to help us assess the issue.
We will deal with faulty, damaged or incorrect items in accordance with your statutory rights and applicable consumer law.